Terms of Service

Effective Date: June 9, 2026

Agreement to Terms

These Terms of Service (the “Terms”) constitute a legally binding agreement between you and Neel Software Solutions (“we,” “us,” or “our”) governing your access to and use of the SHIFT mobile application for iOS and watchOS, together with the related cloud services we operate (collectively, the “App”). By downloading, accessing, or using the App, you agree to these Terms and to our Privacy Policy, which is incorporated herein by reference. If you do not agree, you must not use the App.

Eligibility

You must be at least the age of majority in your jurisdiction, and otherwise capable of forming a binding contract, to use the App. By using the App, you represent and warrant that you meet these requirements and that your use complies with all applicable laws and with the terms imposed by Apple Inc. in connection with the App Store.

License to Use the App

Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable license to download and use the App on Apple-branded devices that you own or control, for your personal or internal business purposes. All rights not expressly granted to you are reserved by us.

Accounts and Connectivity Requirements

Certain features, including account sign-in, synchronization, and sharing, require you to create an account, require an active network connection, and depend on services provided by Apple and by Supabase, Inc. You sign in using a one-time passcode sent to your email address or, where enabled, your phone number. You are responsible for your device, for maintaining access to the email address or phone number used to receive one-time passcodes, and for the security of your account. We do not guarantee the availability, reliability, or performance of third-party services on which the App depends.

Subscriptions and Payment

The App offers an optional paid subscription (“SHIFT Pro”), available as monthly, annual, or one-time lifetime purchases through the Apple App Store. The following terms apply:

• Payment is charged to your Apple ID account upon confirmation of purchase;
• Monthly and annual subscriptions automatically renew unless cancelled at least twenty-four (24) hours before the end of the then-current period;
• You may manage or cancel a subscription through your App Store account settings;
• A lifetime purchase is a single, non-recurring payment; and
• You may restore an eligible purchase on another device using the same Apple ID.

Prices and offerings may change; any change will apply only to billing periods following the change. All payments are processed by Apple, and refunds are handled by Apple in accordance with the App Store terms. We do not receive or store your payment-card details.

Free and Pro Tiers

The App provides a free tier with limited functionality, including a limited number of active events and a cap on the number of blocks per event, and a paid tier that removes those limitations and unlocks additional features such as vendor sharing, the watchOS companion, widgets and Live Activities, templates, and document export. The specific limits applicable to each tier are presented within the App and may be modified over time.

User Content and Responsibilities

You retain all rights in the timelines, notes, contact details, and other content you create or input in the App (“User Content”). When you sign in, your User Content is stored on your device and on our backend (provided by Supabase) in order to provide synchronization and sharing; we process it solely to provide the App and do not sell it or use it for advertising.

You are solely responsible for the accuracy of your User Content and for ensuring that you have all necessary rights and permissions to store and share any third-party information, including vendor contact details such as telephone numbers and email addresses. You agree to use such information only for the legitimate coordination of your events and in compliance with applicable law.

Sharing and Collaboration

The App allows you to invite vendors and other collaborators to a timeline, on a read-only basis, by sending an invitation to the phone number or email address you specify. The invited person obtains access when they sign in and claim the invitation, after which they may view the shared timeline and acknowledge changes. You are responsible for selecting recipients and for the consequences of sharing, and you may revoke access to a shared timeline at any time.

Acceptable Use

You agree not to:

• Use the App in violation of any applicable law or the rights of any third party;
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the App, except to the extent this restriction is prohibited by applicable law;
• Interfere with or disrupt the integrity or performance of the App or the services on which it relies, or attempt to gain unauthorized access to them; or
• Misuse contact information or other data stored within the App.

Intellectual Property

The App, including its underlying technology and the SHIFT Ripple Engine, together with all associated designs, text, graphics, and trademarks, is owned by Neel Software Solutions and is protected by intellectual-property laws. These Terms do not grant you any right, title, or interest in the App other than the limited license expressly set forth herein.

Third-Party Services

The App integrates with services provided by Apple (including WeatherKit, MapKit, the App Store, and the Apple Push Notification service) and by other third parties (including Supabase, Inc., which provides our cloud backend; TelemetryDeck; and sunrise-sunset.org). Your use of those services may be subject to additional terms imposed by the respective providers. We are not responsible for third-party services or their availability.

Disclaimer of Warranties

THE APP IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT DATA WILL SYNCHRONIZE WITHOUT DELAY OR LOSS.

Sunset, golden-hour, weather, and travel-time information is provided by third parties for convenience only, may be inaccurate or unavailable, and must not be relied upon for time-critical or safety-related decisions. The App is a planning aid and does not guarantee any outcome; you remain responsible for exercising your own professional judgment.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL NEEL SOFTWARE SOLUTIONS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE APP, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE APP WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID FOR THE APP IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR FIVE U.S. DOLLARS (US$5.00). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Indemnification

You agree to indemnify, defend, and hold harmless Neel Software Solutions from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your User Content, your use or misuse of the App, or your violation of these Terms or of applicable law.

Termination

You may stop using the App at any time by deleting it from your devices, and you may request deletion of your account and associated data by contacting us. We may suspend or terminate your access to the App, in whole or in part, if you materially breach these Terms or use the App in a manner that may cause harm. Provisions that by their nature should survive termination, including those concerning intellectual property, disclaimers, limitation of liability, and indemnification, will survive.

Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of New Jersey, United States, without regard to its conflict-of-laws principles, except to the extent that mandatory consumer-protection laws of your place of residence apply. Before initiating any formal proceeding, you agree to first contact us and attempt in good faith to resolve the dispute informally. Any dispute that cannot be resolved informally will be subject to the exclusive jurisdiction of the competent courts located in the State of New Jersey, United States, to the extent permitted by applicable law.

Changes to These Terms

We may modify these Terms from time to time. When we do, we will revise the Effective Date shown above and, where the changes are material, provide notice within the App. Your continued use of the App after the changes take effect constitutes your acceptance of the revised Terms.

Miscellaneous

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Neel Software Solutions regarding the App and supersede any prior agreements. If any provision is held to be unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in full force and effect. Our failure to enforce any provision is not a waiver of that provision. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets.

Contact Us

Questions regarding these Terms may be directed to Neel Software Solutions at privacy@shift.app.